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FAQ

Question What certificates do you have? 2011-12-12 12:15:59 +

CE/US/FCC/ CQC/Energy Star.

Question What is the warranty time for EV charging station? 2011-12-12 12:15:59 +

All models we produced are all with 2 years warranty.

Question What kind of after-sales service can you provide? 2011-12-12 12:15:59 +

We can provide variety of after-sales service. You can either contact our local service center , or we can provide remote support. you may also send back the defective component for replacement.

Question What type of vehicle is compatible with your charging stations? 2011-12-12 12:15:59 +

Our products are compatible with most of the New Energy vehicles.

Question Can the charging station be connected to the Charging Management Platform Software? 2011-12-12 12:15:59 +

Yes, our charging stations of commercial models can be connected to the Charging Management Platform Software. CHARGING PROTOCOL STANDARDS: IEC-61851, ISO-15118, DIN 70121,OCPP 1.6.

Question Can the charging station be connected to the App? 2011-12-12 12:15:59 +

Yes, our charging station can be connected to not only self-developed APP, but also other modern communication APP for new energy vehicle charging.

Question How long does the vehicle fully charged? 2011-12-12 12:15:59 +

This is related to the vehicle battery capacity and the Max. allowable charging power of the vehicle. In addition, More big power capacity of charge station you choose, more faster to charge the vehicle.

Question How to choose the most suitable charging station for me? 2011-12-12 12:15:59 +

If you need one for home use, you can choose AC charging station. If you need one for commercial purpose, you can choose DC charging station.

Question What are the rated input voltage and the frequency? 2011-12-12 12:15:59 +

The input voltage of the AC charging station are single-phase (176-264V) and 3-phase(400-480V) , and the DC ones are 3-phase 150-1000V. The frequency is 50/60HZ.

Question Can you provide customized platform or App? 2011-12-12 12:15:59 +

Yes, we can provide not only customized platform or app, but also various customized options according to your requirement.

Question How could I get a sample? 2011-12-12 12:15:59 +

Just simply place a sample order and remit the payment including freight. We will arrange the on-time delivery. Meanwhile, if you have further new order with volume, we might consider to refund you the cost of the original sample.

Question Can you make customized charge station? 2011-12-12 12:15:59 +

YES, We accept ODM/OEM orders.

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